Customer Support

The Best in Class Customer Support For Virtual Events

vFairs makes hosting your dream event easy and hassle-free. Rated #1 on G2, our customer support team works with you every step of the way - be it before, during, or after the event.

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    Top Rated on G2 & Capterra

Customer Support Features

Easy Onboarding

New apps can seem intimidating at first. Our highly trained program managers make it easy with our seamless step-by-step onboarding.


Pre-Event Support

Our team works closely with you to bring your event to life. We set up stunning landing pages, registration forms, 3D lobbies, and more – just the way you’d like them.


Live Event Support

Breathe easy during the event by routing queries and troubleshooting requests from your attendees and exhibitors to our live support team. We’ve got your back.


Post-Event Support

Generate your own reports or request our team for the user insights you require. Our customer success reps will be happy to share insights and break the numbers down.


24/7 Support

We know virtual events can sometimes be a handful. Our 24/7 email and chat support make sure all your problems are resolved as soon as possible, no matter the time.


Our Customers Love vFairs Customer Support

“The client support from the vFairs staff is very beneficial and they are willing to accommodate all possible requests, even at the last minute. They provide great technical support pre-, during and post events, with easy-to-follow guidance and regular check-ins.”

Senior Director of Capacity Building Assistance

“This is a high-quality product with excellent customer service by trained Program Managers. There were very few IT issues and any questions were answered almost immediately! We felt like we were a priority to the team!”

Kristy K.

Senior Vice President, Education & Operations

“The quality and level of customer support is exceptional and to have the same Project manager accompany us along the whole process from inception to going live is much appreciated. It was such a relief to have a competent, friendly, and professional team help us create a flawless, smooth and successful event. The investment is completely worth it.”

- Administrator in Hospital & Health Care

“We received individual attention from our project manager during setup and throughout the live event. He met with our point of contact regularly to keep us on track and took care of everything that came up during our event quickly and professionally. It took a lot of stress off the planning committee.”

Margery S.

Board Secretary, Conference Planning Committee Member

Game Changing Virtual, Hybrid and In-person Events

Whether you’re hosting events online, onsite or both, vFairs offers a customizable event platform and tech solutions to make your events epic.

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Explore Our Other Features

Event Marketing

Get the word out with a customized event landing page and email marketing campaigns.

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Chat and Networking

Promote engagement with our 1:1 or group chat, audio, and video features.

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Deliver speaker sessions that instantly captivate audiences and make a lasting impact.

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Hook attendees and increase event engagement with a leaderboard and scavenger hunt.

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Extract event insights with real-time metrics, attendance data, and post-event reports.

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Excited to host an amazing events with vFairs? So are we! Get started right away